Privacy Policy
This Privacy Policy explains how Soyoung.co.za (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.soyoung.co.za (the “Website”).
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Consumer Protection Act, 68 of 2008 (CPA), and other applicable laws of the Republic of South Africa.
Information We Collect
When you visit our Website or place an order, we may collect certain personal information from you, including:
• Your name and surname
• Email address
• Phone number
• Delivery and billing address
• Payment details necessary to process transactions
• Order history and purchase information
• Device and browsing information such as IP address, browser type, and pages visited
Some information is collected directly from you when you create an account, place an order, subscribe to emails, or contact us. Other information may be collected automatically through cookies and analytics tools when you use our Website.
How We Use Your Personal Information
Your personal information may be used for the following purposes:
• To process and deliver your orders
• To communicate with you regarding purchases or customer support requests
• To provide updates regarding orders, deliveries, or services
• To improve our products, services, and website functionality
• To send promotional or marketing communications if you have opted in to receive them
• To detect and prevent fraud or misuse of our services
In terms of the Consumer Protection Act (CPA), personal information may also be used to facilitate electronic transactions, process refunds or returns, and communicate information relating to products or services purchased from Soyoung.co.za.
Sharing of Personal Information
We may share necessary personal information with trusted third parties in order to operate our business and fulfil your orders. These may include:
• Payment processing providers
• Courier and logistics companies responsible for deliveries
• Website hosting and ecommerce platform providers
• Email marketing and customer communication platforms
• Analytics and website performance tools
All third parties are required to process your personal information only for the purposes for which it was provided and must comply with applicable data protection laws.
Protection of Personal Information (POPIA)
Soyoung.co.za processes personal information in accordance with the principles set out in the Protection of Personal Information Act, 4 of 2013 (POPIA). These principles include:
• Accountability
• Processing limitation
• Purpose specification
• Further processing limitation
• Information quality
• Openness
• Security safeguards
• Data subject participation
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
Your Rights Under POPIA
As a data subject, you have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where appropriate
• Object to the processing of your personal information
• Withdraw consent for direct marketing communications at any time
Requests regarding personal information may be submitted to our Information Officer using the contact details below.
Information Retention
Soyoung.co.za will only retain personal information for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting obligations required under applicable South African law.
Cookies
Our Website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device that allow the Website to remember your preferences and recognise returning visitors.
You may choose to disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.
Direct Marketing and Consumer Rights
In accordance with the Consumer Protection Act (CPA), consumers have the right to opt out of direct marketing communications. Any promotional emails or communications sent by Soyoung.co.za will include an option to unsubscribe or opt out.
Information Officer
In accordance with the Protection of Personal Information Act (POPIA), Soyoung.co.za has appointed an Information Officer responsible for ensuring compliance with the Act.
Information Officer Contact:
Email: [email protected]
Third-Party Links
Our Website may contain links to third-party websites. Soyoung.co.za is not responsible for the privacy practices or content of these external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.
Changes to This Privacy Policy
Soyoung.co.za reserves the right to update or modify this Privacy Policy from time to time in order to reflect changes in legal requirements, operational practices, or services offered. Updated policies will be published on this page.
Contact Information
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
Email: [email protected]
Website: soyoung.co.za