Refund Policy
1. Defective Goods, Adverse Reactions and Returns or Refund Policy
1.1. Subject to s56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if you have received a product from us and found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at 082 402 2435 within 7 (seven) days of receipt of goods. We will gladly collect the product at our own expense and provide you with a refund, replacement or store credit.
1.2. Some products (such as many anti-ageing creams) sold on our website contain active ingredients. Many of these products can cause transient, mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increasing to daily use. If you have developed a more severe reaction to any of the products supplied by us, please contact us at [email protected] . Our team member will endeavour to resolve any adverse reactions. Refunds on creams causing an adverse reaction will be judged on an individual basis.
1.3. Upon delivery, if you no longer want the product you have ordered, please notify us withing 7 days. You may return it to our physical address within 30 days from order date, at your own expense. If the product is unopened and the original packaging is still intact, we will provide You with a Soyoung K-Beauty online store credit. We do not provide monetary refunds in these circumstances.
1.4. Subject to Section 56 of the CPA , the above clauses in paragraph 8 are subject to the following reasonable guidelines:
1.4.1. Products must have been purchased directly from our online store. We cannot accept returns of products purchased from other retail outlets. Please contact them directly and follow the retail outlet’s return policy.
1.4.2. Products must be returned within 30 days from the order date.
1.4.3. Please include a picture, your order number and an explanation for returning the product(s).
1.4.4. We cannot accept returns or issue refunds on used products.
1.4.5. Original shipping and handling charges are non-refundable (where applicable).
1.4.6. Products specified as non-returnable or not for resale cannot be returned.
1.5. Please email us at [email protected] on where to send any products for returns or exchanges.